Frequently Asked QUestions

COMPANY

Verve Wine is a new place to buy wine online. We curate delicious wines that are thoughtfully and carefully produced from around the world, and deliver them to your door. We also have stores in NYC, San Francisco, and Chicago where we host wine tastings, classes and events.

We travel the world meeting passionate winemakers and make selections based on their great work. Each wine at Verve has been tasted by our team and chosen because we think it’s worth getting to know.

If you make or sell wine and are interested in selling through Verve Wine, please contact hello@vervewine.com we’d love to try it!

Yes! The Grand Tour is our wine club, created to highlight wines we love. Each month features a different region, delivered straight to your door. For further information, visit grandtourwine.com.

Sign up for our email list via the website and we’ll keep you in the loop!

ACCOUNT SETUP AND ORDERING

Members can track their order history to remember wines they love, build wish lists for future purchase, save payment info for faster checkout, and receive special offers and promotions that are not posted to the site.

If you are not happy with your purchase for any reason, please reach out to our team at hello@vervewine.com and a member of our team will get back to you shortly.

The promo code that you are attempting to use may be expired or invalid. Check to make sure it is spelled correctly. If all fails, email hello@vervewine.com

Email hello@vervewine.com and we’ll help you with the cancellation.

If you have a Verve Wine account you can track the order via your order history page.

If you do not have a Verve Wine account, email us at hello@vervewine.com and we’ll let you know where it’s at.

SHIPPING

HOLIDAY SHIPPING SCHEDULE (CHRISTMAS) FOR THE NEW YORK LOCATION 

We cannot guarantee Ground shipments ordered after December 11th to be delivered before Christmas. States closer to NY will likely still receive orders placed up to the 18th before Christmas Day, though this is not guaranteed. West Coast locations ordering from NY may or may not be delivered before the holiday if ordered after the 11th with Ground shipping; alternatively, West Coast customers may order from the SF store for (likely) faster delivery or select 2-Day Air for shipping.

Sunday, December 20th, is the last day to ship UPS 2nd-Day Air service for delivery before Christmas for all customers. 

Manhattan deliveries can be delivered by Christmas Day when placed on the 23rd up until 3pm (orders over $150 are free delivery, less than $150 incurs a $20 delivery charge.) For orders placed on the 24th, please call the shop to arrange same day delivery. Additional charges may apply.

Online orders placed on the December 25th or 26th will be shipped on the 27th.

HOLIDAY SHIPPING SCHEDULE (NEW YEAR'S) FOR THE NEW YORK LOCATION 

We cannot guarantee Ground shipments ordered after December 20th to be delivered before New Year's Eve. States closer to NY will likely still receive ordered placed up to the 26th before New Year's Eve, though this is not guaranteed. West Coast locations ordering from NY may or may not be delivered before New Year's Eve if ordered after the 20th with Ground shipping; alternatively, West Coast customers may order from the SF store for (likely) faster delivery, or select 2-Day Air for shipping.

December 27th is the last day to ship UPS 2-Day Air for delivery before New Year's Eve.

Orders placed on the 25th or 26th with 2nd-Day Air shipping will ship out on the 27th and will likely be delivered after the New Year. Only UPS Next-Day Air orders are guaranteed to be delivered before New Year's Eve.

Manhattan deliveries can be delivered by the 31st when placed on the 30th by 3pm (orders over $150 are free delivery, less than $150 incurs a $20 delivery charge). For orders placed on the 31st, please call the shop to arrange same day delivery. Additional charges may apply

HOLIDAY SHIPPING SCHEDULE (CHRISTMAS) FOR THE SF LOCATION

We cannot guarantee Ground shipments ordered after December 11th to be delivered before Christmas. States closer to SF will likely still receive ordered placed up to the 18th before Christmas Day, though this is not guaranteed. East Coast locations ordering from SF may or may not be delivered before the holiday if ordered after the 11th with Ground shipping; alternatively, East Coast customers may order from the NYC store for (likely) faster delivery. 

Sunday, December 20, is the last day to ship UPS 2nd-Day Air service for delivery before Christmas for all customers. 

Local deliveries (7x7 SF Peninsula) can be delivered by Christmas Day when placed on the 23rd up until 3pm (orders over $150 are free delivery, less than $150 incurs a $20 delivery charge). For orders placed on the 24th, please call the shop to arrange same day delivery. Additional charges may apply.

Online orders placed on the December 25th or 26th will be shipped on the 27th.

 HOLIDAY SHIPPING SCHEDULE (NEW YEAR'S) FOR THE SF LOCATION

We cannot guarantee Ground shipments ordered after December 20th to be delivered before New Year's Eve. States closer to SF will likely still receive orders placed up to the 26th before New Year's Eve, though this is not guaranteed. 

Dec. 27th is the last day to ship UPS Next-Day Air for delivery before New Year's Eve. 

Orders placed on the 25th or 26th with 2nd-Day Air service will ship out on the 27th and will be delivered after the New Year. Only UPS Next-Day Air orders are guaranteed to be delivered before New Year's Eve. 

Local deliveries (7x7 SF Peninsula) can be delivered by the 31st when placed on the 30th by 3pm (orders over $150 are free delivery, less than $150 incurs a $20 delivery charge). For orders placed on the 31st, please call the shop to arrange same day delivery. Additional charges may apply.

Time in transit is dependent on your location. You can expect to receive your delivery within 3-7 business days. As soon as the shipment leaves the warehouse, you will receive a shipping notification along with tracking information.

Please be advised that due to COVID-19, shipping carriers are receiving a higher number of orders than usual. This may result in a slight delay in receiving your package.

NO SHIP STATES

Due to laws restricting the shipments of alcohol, we currently can not ship wine to

Alabama, Arkansas, Illinois, Kentucky, Michigan, Mississippi, New Jersey, Oklahoma, Texas, and Utah

We currently can ship spirits to New York, California, and District of Columbia.

SHIPPING FEES

Tiered Flat Rate Shipping for all single shop orders to all shippable states besides Hawaii and Alaska:

$18 for 6 bottles* or less

$25 for 6-12 bottles

$40 for 13-24 bottles

$65 for 24+ bottles

*Rates are based on standard 750ml bottles, large format bottles may increase shipping costs

Shipping rates to Hawaii and Alaska are calculated based on carrier rates.

If you are looking to get your wine a bit faster, we have a 2-Day Air shipping option at checkout that will be calculated based on your shipping address.

We offer city-wide scheduled delivery in Manhattan and San Francisco 7x7 (free for orders $150 and over, $15 for orders under $150). If you need your wine faster, we also offer same day delivery for these areas for orders placed by 2pm ($15 for orders $150 and over, $25 for orders under $150). If you're right in the neighborhood, delivery is on the house from bottle one. 

We also have a store pickup option available at checkout for curbside/contactless pickup. Orders are typically ready within an hour and we'll email you available pickup times/instructions when your order is ready.

For the summer season we are offering weekly delivery to the Hamptons. Order by 3PM Wednesday for a weekend delivery of wine. Free delivery on orders $150 and above, $20 on orders under $150. At checkout, simply put in your Hamptons address and select Local Delivery. Hamptons delivery includes the following towns/zip codes: 

11937 East Hampton, NY

11975 Wainscott, NY

11962 Sagaponack, NY

11932 Bridgehampton, NY

11930 Amagansett, NY

11963 Sag Harbor, NY

11976 Water Mill, NY

11957 Orient, NY

11968 Southampton, NY

11939 East Marion, NY

11944 Greenport, NY

11969 Southampton, NY

11954 Montauk, NY

Please note: if you'd like to ship some bottles in your order and have others picked up at the store or local delivery, please place two separate orders. 

If you have any questions about your shipping fee, email us at hello@vervewine.com

EXTREME WEATHER

We not do not currently offer cold chain shipping/ice-pack shipping options. If you are concerned about heat or frost damage but would like to ship your wine immediately, we do offer expedited shipping options for an additional fee. Please reach out to hello@vervewine.com for further details.

NO SHIP STATES

Due to laws restricting the shipments of alcohol, we currently can not ship wine to Alabama, Arkansas, Illinois, Kentucky, Michigan, Mississippi, New Jersey, Oklahoma, Texas, and Utah 

We currently can ship spirits to New York, California, and District of Columbia.

We do offer 2-Day Air as a shipping option at checkout. For other options please email us at hello@vervewine.com and we’ll find the best solution for you

We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, please place a separate order for each destination.

A person of 21 years of age must be present to accept delivery. Shipping carriers will attempt to deliver three times, then will be returned to our warehouse. A re-delivery fee of $20 will be incurred for second shipment.

Yes (encouraged).

CITYWIDE DELIVERY

All orders in Manhattan (Below 96th St) and San Francisco (7x7) placed by 2pm can be delivered that day for an extra fee ($15 for orders $150 and over, $25 for orders under $150).

LOCAL & SAME-DAY RUSH DELIVERY

Free delivery is available within our immediate neighborhood, with same-day drop-off guaranteed if placed by 7:00pm. For same-day delivery outside of Tribeca or Pacific Heights, please call the shop at (212) 810-2899 or (415) 896-4935, respectively, and inquire with our teams.

On every product, right above the ADD TO CART BUTTON you can see if that product is available at your store for local delivery or in store pickup. If a product isn't currently available at your local store, take advantage of our flat rate and standard shipping options!

Most shipping services will allow for changement of ship date. Please contact your shipping service directly for further information.

If you have a Verve Wine account, you may change your shipping address in your settings. If you’ve already placed the order, it’s best to email us at hello@vervewine.comand we’ll make sure that it gets to the right address.

We not do not currently offer either of these shipping options. If you are concerned about heat or frost damage but would like to ship your wine immediately, we do offer expedited shipping options for an additional fee. Please reach out to hello@vervewine.com for further details.

Yes! We are happy to hold orders during seasonal weather extremes at no additional cost until temperatures are more moderate to ship. Please indicate your preferences at checkout or email us at hello@vervewine.com to coordinate your future shipment.

Yes! For the summer season we are offering weekly delivery to the Hamptons. Order by 4PM Wednesday for a weekend delivery of wine. $12 delivery on orders $150 and above, $20 on orders under $150. At checkout, simply put in your Hamptons address and select Standard Shipping. 

 NO SHIP STATES

Due to laws restricting the shipments of alcohol, we currently can not ship wine to

Alabama, Arkansas, Illinois, Kentucky, Michigan, Mississippi, New Jersey, Oklahoma, Texas, and Utah 

We currently can ship spirits to New York, California, and District of Columbia.

PAYMENT

If you have a Verve Wine account, you can change your credit card info in your settings. If not, email us at hello@vervewine.com and we’ll make sure to edit your information.

Due to the recent Supreme Court ruling, Verve Wine is now obligated to collect sales tax on all orders, based on the origin in which the order was placed. Online orders will be charged sales tax based on the state tax stipulations of the shipping address used for the order. Orders placed for in-store pickup will be charged either New York or California sales tax, depending on the selected pickup location.

Yes.

Yes, email us at hello@vervewine.com and we’ll sort the refund out.

Verve Wine is happy to accept returns of unopened wine or spirits up to 30 days after the date of sale. Original sales receipt is required.

Refunds will be processed within 24 hours of your request. Please allow 1-4 business days for refund to be reflected in your account.