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Company

Verve Wine is a place to buy wine online. We curate delicious wines that are thoughtfully and carefully produced from around the world, and deliver them to your door. We also have stores in New York City, San Francisco, and Chicago where we host wine tastings, classes and events.

We travel the world meeting passionate winemakers and make selections based on their great work. Each wine at Verve has been tasted by our team and chosen because we think it’s worth getting to know.

If you make or sell wine and are interested in selling through Verve Wine, please contact chicago@vervewine.com we’d love to try it!

Yes! The Grand Tour is our wine club, created to highlight wines we love. Each month features a different region, delivered straight to your door. For further information, visit our wine club page.

Sign up for our email list via the website and we’ll keep you in the loop!

Account Setup and Ordering

Members can track their order history to remember wines they love, build wish lists for future purchase, save payment info for faster checkout, and receive special offers and promotions that are not posted to the site.

If you are not happy with your purchase for any reason, please reach out to our team at chicago@vervewine.com and a member of our team will get back to you shortly.

The promo code that you are attempting to use may be expired or invalid. Check to make sure it is spelled correctly. If all fails, email chicago@vervewine.com

Email chicago@vervewine.com and we’ll help you with the cancellation.

If you have a Verve Wine account you can track the order via your order history page.

If you do not have a Verve Wine account, email us at chicago@vervewine.com and we’ll let you know where it’s at.

Delivery, Store Pickup, & Shipping Details

Adhering to the city of Chicago's social distancing guidelines, our Lincoln Park location is offering curbside pickup and local delivery exclusively. We are taking every precaution necessary to ensure the safety of our guests and our employees. Our team members are working six feet apart and masks are worn 100% of the time they are in our space. Rest assured that your delivery or pickup will be contactless, safe, and efficient.

Free local delivery is currently available to addresses within the 60614 zip code with a minimum purchase of $50. A $12 flat rate delivery fee applies outside of 60614. We currently can deliver to any address within Chicago city limits.

Curbside pickup is always free and available to anyone within the state of Illinois.

Due to laws restricting the sale of alcohol we currently cannot send wine from our Chicago store outside of the state of Illinois.

Please click here to shop from our New York or San Francisco locations for nation-wide shipping.

If you have any questions about store pickups or deliveries, email chicago@vervewine.com

If you have selected store/curbside pickup, you will receive an email when your order is ready. You may come collect your order anytime during store hours.

If you selected local delivery, your order should get to you within the next business day.

We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, please place a separate order for each destination.

A person of 21 years of age must be present to accept delivery. Deliveries may also be accepted by a doorman.

Please contact us at chicago@vervewine.com to update the delivery date on your order

If you have a Verve Wine account, you may change your delivery address in your settings. If you’ve already placed the order, it’s best to email us at chicago@vervewine.com and we’ll make sure that it gets to the right address.

Due to laws restricting the sale of alcohol we currently cannot send wine from our Chicago store outside of the state of Illinois.

Please click here to shop from our New York or San Francisco locations for nation-wide shipping.

Payment

If you have a Verve Wine account, you can change your credit card info in your settings. If not, email us at chicago@vervewine.com and we’ll make sure to edit your information.

Due to the recent Supreme Court ruling, Verve Wine is now obligated to collect sales tax on all orders, based on the origin in which the order was placed. Online orders will be charged sales tax based on the state tax stipulations of the shipping address used for the order. Orders placed for in-store pickup will be charged either New York or California sales tax, depending on the selected pickup location.

Yes.

Yes, email us at chicago@vervewine.com and we’ll sort the refund out.

Verve Wine is happy to accept returns of unopened wine or spirits up to 30 days after the date of sale. Original sales receipt is required.

Refunds will be processed within 24 hours of your request. Please allow 1-4 business days for refund to be reflected in your account.